Return and Refund Policy

Thank you for shopping at Heritage Pitara. If you’re not entirely satisfied with your purchase, we’re here to help. 

1. Return Eligibility

• Products may be returned within 7 days of delivery.

• To be eligible for return, items must be unused, unwashed, undamaged, with original tags and packaging.

• Handwoven and custom dyed items showing normal variation are not eligible for return unless proven faulty. 

2. How to Initiate a Return

• Email us at support@heritagepitara.in within 7 days of delivery with:

  • Order number

  • Photos of the product

  • Reason for return

3. Return Process

• After review, we will approve or reject your return within 2 working days.

• Approved returns must be shipped back within 3 days of approval.

• Return shipping charges are borne by the customer unless the item is defective.

4. Refunds

• Once your return is received and inspected, we will notify you of approval status.

• If approved, refund will be issued to your original mode of payment within 7–10 business days.

• Shipping charges (paid at checkout) are non-refundable unless due to a defect/error by us.

5. Exceptions

• Items marked “Final Sale”, “Clearance”, or “Discounted” may not be eligible for refunds.

• Exchanges are offered only for size issues when applicable.

6. Faulty/Damaged Items

• If you receive a defective or damaged item, notify us within 3 days of delivery with photo evidence.

• We may offer a replacement or refund at our discretion.