Terms of service
Last updated: 20th jan 2026
Welcome to Heritage Pitara. These Terms & Conditions govern your access to and use of our website www.heritagepitara.in and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please refrain from using our website or services.
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1. About Us
Heritage Pitara is a homegrown Indian brand offering handcrafted textiles and apparel through its online platform and exhibitions. All products sold are curated and sourced in accordance with traditional textile practices.
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2. Eligibility to Use
By using this website, you confirm that:
You are at least 18 years of age, or
You are accessing the website under the supervision of a parent or legal guardian.
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3. Product Information & Authenticity
All products showcased on the website are handcrafted or handloom-based.
Slight variations in colour, texture, weave, or print are natural characteristics of handmade products and shall not be considered defects.
Product images are for representation purposes only. Actual colours may vary due to lighting, photography, or screen resolution.
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4. Pricing & Payments
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
Heritage Pitara reserves the right to modify prices at any time without prior notice.
Payments must be made in full at the time of placing the order via secure payment gateways supported by Shopify.
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5. Order Confirmation & Cancellation
Orders are confirmed only after successful payment.
Once an order is placed and dispatched, it cannot be cancelled.
Heritage Pitara reserves the right to cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be issued.
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6. Shipping & Delivery
Shipping and delivery are governed by our Shipping Policy, which forms an integral part of these Terms & Conditions.
Orders are generally dispatched within 24–48 working hours.
Delivery timelines are indicative and may vary due to courier or external factors.
Heritage Pitara shall not be liable for delays caused by courier partners or circumstances beyond its control.
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7. Returns, Refunds & Exchanges
Returns and refunds are governed strictly by our Return & Refund Policy, which forms an integral part of these Terms & Conditions.
Key highlights:
No returns or exchanges once the product is dispatched.
Refunds are applicable only in cases of damaged products, subject to mandatory unboxing video proof within 48 hours of delivery.
Approved refunds are processed within 72 working hours of receiving the damaged product at our warehouse.
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8. User Responsibilities
By using this website, you agree:
To provide accurate personal and shipping information
Not to misuse the website for fraudulent or unlawful activities
Not to upload or transmit harmful, misleading, or abusive content
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9. Intellectual Property
All content on this website—including images, logos, text, graphics, and designs—is the intellectual property of Heritage Pitara.
Unauthorized use, reproduction, or distribution of any content is strictly prohibited and may result in legal action.
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10. Limitation of Liability
Heritage Pitara shall not be liable for:
Indirect, incidental, or consequential damages arising from the use of our products or website
Allergic reactions, fabric sensitivities, or personal preferences related to natural textiles
Delays or failures caused by events beyond reasonable control (force majeure)
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11. Consumer Protection Act Compliance
These Terms & Conditions are formulated in accordance with the Consumer Protection Act, 2019.
Nothing contained herein shall limit or exclude consumer rights that cannot be lawfully excluded under applicable Indian laws. Customers retain all statutory rights available under the Consumer Protection Act, 2019.
In case of any grievance, customers are encouraged to first contact Heritage Pitara at support@heritagepitara.in to allow us an opportunity to resolve the matter amicably. If unresolved, customers may approach appropriate consumer dispute redressal authorities.
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12. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts located within India.
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13. Amendments
Heritage Pitara reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.
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14. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us at:
📧 support@heritagepitara.in